Terms and Conditions
Man with Van Park Royal Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Park Royal provides removal, collection, delivery and related services. By placing a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
Customer means the person, firm or company who requests the services.
We, Us, Our means the provider trading as Man with Van Park Royal.
Services means any removal, collection, delivery, loading, unloading, packing, unpacking, furniture moving, waste carriage or associated services carried out by us.
Vehicle means any van or other vehicle used by us to provide the services.
Job means the individual service booking accepted by us.
2. Scope of Services
We provide man and van and small removal services, including household moves, office moves, single item collections, local deliveries and related assistance within our operational area. The precise scope of services for each job will be as described in our booking confirmation.
We are not professional packers, builders, electricians, gas engineers, or specialist installers. Any assistance of this nature is strictly limited, at our discretion, and entirely at the customer’s risk unless expressly agreed in writing.
3. Booking Process
3.1 A booking may be requested by the customer via our online form, written message or other accepted communication method. A booking is not confirmed until we have provided a booking confirmation and, where required, received any applicable deposit.
3.2 The customer is responsible for providing accurate and complete information at the time of booking, including but not limited to:
Full collection and delivery addresses.
Access details, such as floor level, lifts, parking restrictions, narrow access or time limits.
Approximate volume and nature of goods, including any heavy, bulky, fragile or unusual items.
Requested date and approximate start time.
3.3 Our quotation and time estimate are based on the details supplied by the customer. If the information provided is inaccurate or incomplete, we reserve the right to adjust the price, allocate additional labour or vehicles, or refuse to carry out the job if it is unsafe or unreasonable to proceed.
3.4 Bookings are subject to availability. We do not guarantee that any specific date or time will be available until we issue a booking confirmation.
4. Quotes and Pricing
4.1 We may provide a fixed price quote or an hourly rate estimate, depending on the nature of the job. The type of pricing will be specified at the time of booking.
4.2 Fixed price quotes are based on the information given by the customer and assume normal access and working conditions. Additional charges may apply if:
There are additional items or trips not disclosed at the time of booking.
Access is restricted, involves significant delays, or is materially different from what was described.
Waiting time arises due to delays caused by the customer or third parties under the customer’s control.
Special handling, dismantling or reassembly not previously agreed is required.
4.3 Hourly rate jobs are charged from the agreed arrival time or actual arrival time, whichever is later, until the vehicle is unloaded at the final destination and our team has completed the agreed work.
4.4 Parking fees, congestion or emission zone charges, tolls and similar costs incurred during the provision of the services may be charged in addition to the quoted amount unless explicitly stated otherwise.
5. Payments
5.1 Unless otherwise agreed, payment is due immediately on completion of the job. For certain bookings, including larger removals, we may require a deposit or full prepayment to secure the date and timeslot.
5.2 We accept payment by the methods advised at the time of booking. The customer must ensure that sufficient funds are available and that the chosen payment method is valid and authorised.
5.3 If payment is not made when due, we reserve the right to:
Charge reasonable late payment interest and administration fees.
Withhold unloading or retain goods until payment is made, where legally permitted.
Refuse to accept future bookings from the customer.
5.4 All prices quoted are exclusive of any applicable taxes or charges that we are legally required to collect, which will be added where relevant.
6. Cancellations and Amendments
6.1 The customer may cancel or amend a booking by giving us notice via an accepted communication channel.
6.2 If the customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred to another date at our discretion, less any reasonable administration costs.
6.3 If the customer cancels within 24 to 48 hours of the scheduled start time, we may retain part or all of any deposit to cover lost bookings and administrative costs.
6.4 If the customer cancels within 24 hours of the scheduled start time or fails to be present at the agreed time and place, we reserve the right to charge a cancellation fee up to the full quoted price.
6.5 Where the customer requests changes to the date, time, addresses or scope of the job, we will attempt to accommodate these changes but cannot guarantee availability. Adjusted pricing may apply.
6.6 We may cancel or postpone a booking due to events beyond our reasonable control, including severe weather, accidents, road closures, vehicle breakdown, illness, or other operational issues. In such cases, our liability is limited to refunding any prepayments related to the affected booking or rescheduling the service at a mutually convenient time.
7. Customer Responsibilities
7.1 The customer is responsible for:
Obtaining all necessary permissions for parking and access at collection and delivery addresses.
Ensuring that items are properly packed, labelled and ready for loading at the agreed time, unless packing services have been explicitly agreed.
Securing valuables, important documents, cash, jewellery and other high value items separately and not including them in the goods to be moved.
Advising us in advance of any particularly fragile, valuable, heavy or bulky items requiring special handling.
7.2 The customer or an authorised representative must be present at all times during loading and unloading to direct the team, confirm items to be moved, and check the premises before we depart. If no representative is available, we will proceed as best we can, and no liability is accepted for items left behind or taken in error.
8. Items We Do Not Carry
8.1 We will not carry:
Explosives, firearms, ammunition or weapons.
Illegal goods or substances.
Flammable, corrosive, toxic or other hazardous materials.
Perishable goods that require special storage conditions.
Livestock, pets or other animals.
8.2 If such items are found in the goods, we may remove them, refuse to carry them, or terminate the job immediately. The customer will be responsible for any related costs, fines, or damage.
9. Waste and Rubbish Regulations
9.1 We are not a general waste disposal company. We only remove and transport waste or unwanted items where this has been specifically agreed in advance as part of the service.
9.2 The customer is responsible for accurately describing any items intended for disposal, including any that may be classed as commercial waste or controlled waste under applicable regulations.
9.3 We will not knowingly carry hazardous or prohibited waste and reserve the right to refuse to load any item we reasonably believe may breach waste carriage or disposal rules.
9.4 Any disposal services will be carried out in accordance with relevant waste regulations, using lawful disposal facilities. The customer remains responsible for any penalties or costs arising from false declarations or attempts to dispose of prohibited materials.
10. Loading, Transport and Delivery
10.1 We will take reasonable care and skill in loading, transporting and unloading the customer’s goods.
10.2 The customer must ensure that access routes, stairs, lifts and corridors are safe, clear and suitable for moving the items involved. Where access is difficult or hazardous, we may refuse to move certain items or proceed only on the basis that the customer accepts any resulting risk of damage.
10.3 Time estimates for arrival, duration and completion are given in good faith but are not guaranteed. We are not liable for loss or inconvenience arising from delays caused by traffic, weather, road closures, accidents or other factors beyond our reasonable control.
11. Liability and Limits of Responsibility
11.1 We will exercise reasonable care and skill in providing the services. However, our liability for loss or damage to goods or property is subject to the limitations set out in this section.
11.2 We are not liable for:
Damage to items that are inherently fragile or unstable, or which are not adequately packed by the customer.
Minor marks, scuffs or wear and tear consistent with normal handling.
Loss of or damage to cash, jewellery, precious metals, stones, watches, documents or items of exceptional value, whether or not we have been made aware of their presence.
Damage resulting from the customer’s instructions, improper packing, or failure to take reasonable precautions.
11.3 Our total liability for any loss, damage or claim arising in connection with a single job, whether in contract, tort or otherwise, shall not exceed the lesser of the actual replacement cost of the damaged goods or a reasonable limit proportionate to the price paid for the services for that job.
11.4 We have no liability for any indirect or consequential losses, including loss of profits, income, business, contracts, anticipated savings, or any other economic loss, even if we have been advised of the possibility of such loss.
11.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable, and in any event no later than seven days after completion of the job. The customer must provide evidence of the loss or damage and allow us a reasonable opportunity to inspect any affected items.
12. Insurance
12.1 We maintain appropriate insurance for our vehicles and public liability in connection with the services we provide.
12.2 It is the customer’s responsibility to arrange any additional insurance cover required for their goods, especially where items are of high value or particular sensitivity.
13. Complaints
13.1 If the customer is dissatisfied with any aspect of the services, they should raise the issue with our team as soon as possible during the job so that we have an opportunity to resolve the matter on site where feasible.
13.2 If the issue cannot be resolved immediately, the customer should submit a written complaint as soon as reasonably possible, providing full details of the job, the nature of the complaint, and any supporting evidence.
13.3 We will review all complaints in good faith and aim to respond within a reasonable timescale. Our decision will take into account the terms of this agreement, the information available and any applicable legal obligations.
14. Health and Safety
14.1 Our team members are entitled to work in a safe environment. We may refuse to work or may terminate a job at any time if we consider there to be a risk of violence, abuse, unsafe conditions or illegal activity.
14.2 The customer must not request or require our staff to lift items that are unreasonably heavy or unsafe, to work at dangerous heights, or to disregard health and safety guidelines.
15. Data Protection and Privacy
15.1 We collect and use personal information only to the extent necessary to manage bookings, provide services, process payments and communicate with customers.
15.2 We will take reasonable steps to safeguard customer information and will not sell or disclose personal data to third parties except where necessary to perform our services, comply with legal obligations, or with the customer’s consent.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services.
17. General Provisions
17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 No waiver of any breach of these terms shall be deemed a waiver of any subsequent breach.
17.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that job.
By confirming a booking with Man with Van Park Royal, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
