Terms and Conditions for Man With Van Parkroyal

These Terms and Conditions set out the basis on which Man With Van Parkroyal provides removals, transport, and related moving services within the UK. By making a booking, the customer agrees to these terms in full. For the avoidance of doubt, the words we, us, and our refer to the service provider, while you and your refer to the person booking or receiving the service. These terms are intended to be fair, clear, and practical, and they apply to all domestic and commercial jobs unless we agree otherwise in writing.

Our Man With Van service in Parkroyal is designed for flexible transport of goods, furniture, and household items. The exact scope of work depends on the booking details confirmed in advance. Any service that is not expressly included in the booking confirmation is excluded unless agreed later. This may include loading, unloading, carrying items to and from a property, and the use of blankets, straps, or other protective equipment where appropriate. We may refuse any instruction that is unsafe, unlawful, or outside the agreed job description.

These terms should be read carefully before confirming a booking. If any part of the agreement is unclear, it is your responsibility to raise the issue before the service date. By proceeding, you confirm that you are authorised to enter into the contract on behalf of yourself, your household, your business, or any other party for whom the service is arranged. The customer is responsible for ensuring that all information provided is accurate and complete, including addresses, access details, and item descriptions.

Booking Process

How Bookings Are Made

Bookings for man with van Parkroyal services may be requested by providing the necessary job details and then receiving a quotation or price estimate. A booking is only confirmed once we have accepted the job, agreed the relevant terms, and received any required deposit or written confirmation. Estimates are based on the information supplied at the time of enquiry, and we reserve the right to revise the price if the information later proves to be incomplete or inaccurate. Any change to the job, including the number of items, floors, access restrictions, waiting time, or distance, may affect the final price.

Customer Responsibilities at Booking Stage

You must provide full and truthful details about the items to be moved, the collection and delivery addresses, parking conditions, access limitations, and any likely challenges such as narrow staircases, long carries, lifts, or restricted loading areas. If you fail to disclose important information, we may cancel the job or apply an adjusted charge. You are also responsible for making sure that all items are ready for collection at the agreed time and that someone is present to authorise the move if needed. Where the service includes dismantling, assembly, or special handling, this must be agreed in advance.

Service Standards and Timing

We will use reasonable care and skill when carrying out the service. However, arrival times are always estimates unless we state otherwise. Delays may occur because of traffic, weather, road restrictions, previous jobs running over time, or circumstances beyond our control. We will aim to keep you informed where possible, but we do not guarantee exact arrival or completion times. If access is delayed by the customer, the agreed time may be charged as waiting time or reallocated at our discretion. We may also decline to proceed if the site becomes unsafe, blocked, or materially different from what was described during booking.

Payments

Payment terms will be confirmed before the job starts. Unless agreed otherwise, payment is due on completion of the service and must be made using the method accepted at the time of booking. In some cases, we may request a deposit or part-payment in advance to secure the booking. Any deposit paid may be non-refundable in accordance with the cancellation terms below. You are responsible for ensuring that funds are available and that the payment method is valid. If payment is refused, delayed, reversed, or disputed without good reason, we may recover the outstanding amount and any reasonable costs associated with collection.

Additional Charges

Extra charges may apply where the job exceeds the agreed scope. Examples include additional labour, long waiting times, extra stops, difficult access, parking fines caused by customer instruction or inaccurate information, congestion-related delays where chargeable, carrying items beyond a standard distance, or the need for specialist equipment. If a change becomes apparent during the job, we may discuss the revised cost before continuing. Where immediate continuation is required to protect property or complete a partially loaded vehicle safely, you agree that reasonable additional charges may still apply. All prices are quoted in pounds sterling unless stated otherwise.

Cancellations and Amendments

You may cancel or amend a booking by giving us notice as soon as possible. Cancellation charges may apply depending on how much notice is given and whether preparations have already been made. If you cancel at short notice, fail to provide access, are not present when required, or do not make the goods available, we may charge a cancellation fee or the full agreed amount where appropriate and lawful. Deposits may be retained to cover lost time and administrative costs. Any cancellation made by us will normally be due to safety, legality, non-payment, non-disclosure, or events beyond our control.

If you request a change to the booking, we will do our best to accommodate it, but we are not obliged to accept alterations that materially affect the route, timing, staffing, vehicle size, or risk profile. Amendments may result in a revised quotation. If we arrive and the job is substantially different from the booking, we may either proceed at the revised price or decline the job. Our reasonable decision on-site shall be final where immediate operational safety is concerned.

Liability

We will take reasonable care of your belongings while they are in our possession, but you remain responsible for ensuring that items are suitably packed, sealed, and prepared for transport unless packing has been expressly included in the service. We are not liable for damage caused by poor packing, pre-existing weakness, unsuitable containers, hidden defects, or items that are inherently fragile unless we have agreed to handle them under special conditions. This includes, without limitation, glass, electronics, antiques, artwork, loose fittings, and unassembled goods.

Our liability for loss or damage will be limited to direct losses that are reasonably foreseeable and caused by our proven negligence. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. We are not responsible for indirect or consequential losses such as lost profits, missed appointments, business interruption, emotional distress, or loss of opportunity. Where any item is valuable, irreplaceable, or unusually delicate, you should notify us in advance and consider separate insurance cover.

Insurance and Claims

We may hold appropriate insurance for the services we provide, but insurance is not a substitute for the customer’s duty to declare valuable items or arrange adequate cover where needed. Any claim for loss or damage must be reported promptly and supported with reasonable evidence, including photographs where available. You must give us a fair opportunity to inspect the item and investigate the circumstances before repair or disposal takes place. Failure to notify us in a timely manner may affect any claim. The value of any claim may be reduced where the customer has contributed to the loss by inadequate packing, inaccurate instructions, or failure to disclose relevant information.

Waste Regulations

Where our man with van service includes removal or disposal of waste, the customer must ensure that the waste is described accurately and lawfully. We only handle waste in compliance with applicable UK waste regulations and will not transport controlled, hazardous, prohibited, or unlawfully disposed materials unless we have expressly agreed in writing and are legally permitted to do so. This includes substances or items that may require specialist handling, licences, manifests, or transfer notes. We reserve the right to refuse any load that appears to contain unlawful waste or items that are not consistent with the booking description.

You must not present waste for collection as general household rubbish if it includes electricals, chemicals, asbestos, sharps, clinical waste, fridges, oils, paint, gas cylinders, or any other regulated material without prior disclosure. If such items are discovered during loading, we may suspend the job, alter the price, or terminate the service. You remain responsible for the legality of the waste and for ensuring that you have the right to dispose of it. If false information is provided, you will be liable for any resulting fines, penalties, costs, clean-up charges, or regulatory claims.

Customer Conduct and Safety

The customer and any persons acting on the customer’s behalf must behave safely and reasonably throughout the service. We may refuse to enter unsafe premises, move unstable items, or continue where there is a risk to people, property, or equipment. Smoking, abuse, threats, or interference with the job may lead to immediate termination of the service without refund. Children and pets should be supervised at all times. You are responsible for obtaining any permissions required from landlords, building managers, neighbours, or other third parties if access, parking, or use of communal areas is involved.

Ownership, Prohibited Items, and Legal Compliance

You confirm that you either own the goods being moved or have the authority of the owner to arrange transport. We may ask for proof of authority where ownership is unclear. We do not knowingly transport illegal goods, stolen property, weapons, counterfeit items, or items that are prohibited by law or by the rules governing roads and transport. If we suspect that a load is unlawful or dangerous, we may refuse carriage and, where required, notify the appropriate authorities. The customer is responsible for compliance with any laws relating to the goods, the premises, and the intended use of the service.

Where parking permits, loading permissions, access codes, or building approvals are needed, you must arrange them in advance unless otherwise agreed. Any fines, charges, clamping costs, or losses arising from the customer’s failure to secure permissions or provide accurate instructions are the customer’s responsibility. We are not liable for delays or inability to complete the service where such issues arise from third parties, road closures, mechanical restrictions, or other matters beyond our control. If necessary, the job may be paused or cancelled if lawful completion becomes impracticable.

Force Majeure

We are not liable for failure or delay in performance caused by events outside our reasonable control. This includes severe weather, accidents, road closures, strikes, staff illness, public emergencies, fuel shortages, acts of government, fire, flood, or breakdowns not caused by our negligence. In such cases, we may rearrange the service, suspend it, or cancel it without liability for indirect losses. If a refund is due for work not performed, any refund will be limited to the amount paid for the undelivered portion of the service, subject to any lawful deductions already earned.

Complaints and Disputes

If you are unhappy with any aspect of the service, you should raise the matter as soon as reasonably possible so that we can investigate and, where appropriate, put it right. Claims made long after the event may be difficult to assess and may not be accepted if evidence is no longer available. We aim to deal with issues fairly and promptly. If a dispute cannot be resolved informally, the parties may consider mediation or other lawful alternative dispute resolution methods before taking formal action. Nothing in these terms prevents either party from seeking urgent injunctive relief where necessary.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory law requires otherwise. If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect. No failure or delay by us in exercising any right shall operate as a waiver of that right.

By using Man With Van Parkroyal, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These terms form the entire agreement between the parties relating to the service, unless a separate written contract states otherwise. We may update these terms from time to time to reflect legal, operational, or commercial changes, and the version in force at the time of booking will normally apply to your service.